Returns & Exchanges

Due to the perishable nature of our craft cider, we cannot accept returns on alcohol products, but we are committed to ensuring you are 100% satisfied with your order. If your shipment arrives damaged or incorrect, please reach out to our team within 14 days of delivery for a full replacement or refund.

1

Inspect Your Delivery

Upon arrival, carefully check your cider shipment for any signs of leakage, broken glass, or incorrect flavor profiles.

2

Document Issues

If there is a problem, take clear photographs of the damaged packaging and the shipping label to help us process your claim quickly.

3

Contact Support

Email our customer service team at [email protected] with your order number and the photos of the affected items.

4

Resolution

Once reviewed, we will issue a credit to your original payment method or ship out a fresh replacement batch at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing